Terms and Conditions

TERMS AND CONDITIONS 21fire is a trading name of Jackson Pettitt Ltd – Registered Office 162-164 High Street, Rayleigh, Essex, SS6 7BS Registered in England & Wales Company Number 03217097, Vat Registration Number 769078773 Terms and Conditions of Business – Fire Risk Assessment Services. Effective date: 21st April 2026. These Terms and Conditions (“Terms”) govern the provision of fire risk assessment services by Jackson Pettitt Ltd T/As 21fire (“We”, “Us”, “Our”) to the client (“You”, “Your”). By instructing Us to carry out a fire risk assessment, You agree to be bound by these Terms. 1. Definitions. Contract. – The quotation We provide, these Terms, and Your acceptance (by email, purchase order, or payment). Services – The fire risk assessment and report (and any related consultancy) as described in the quotation. Premises – The building or site where the Services will be carried out. Responsible Person – The person defined under the Regulatory Reform (Fire Safety) Order 2005 who is ultimately responsible for fire safety at the Premises. 2. Services 2.1 We will carry out a fire risk assessment in accordance with the Regulatory Reform (Fire Safety) Order 2005 and current UK guidance. 2.2 The assessment will be based on a visual, non-destructive inspection only. We will not carry out intrusive or destructive testing unless separately agreed in writing. 2.3 The report will identify significant fire hazards, people at risk, and recommend reasonably practicable control measures. 2.4 The report is advisory only. It does not guarantee full compliance with the law and does not relieve You of Your legal duties as the Responsible Person. 3. Your Responsibilities You agree to: a) Provide Us with safe, unrestricted access to all relevant areas of the Premises on the agreed date and time. b) Supply accurate and complete information about the Premises, its use, occupancy, and any known hazards (including asbestos). c) Confirm who the Responsible Person is under the Fire Safety Order. d) Implement any recommendations We make (You remain fully responsible for ongoing fire safety compliance). e) Notify Us in advance of any access restrictions or health and safety issues. If You fail to do any of the above (a “Customer Default”), We may suspend the Services and You will reimburse Us for any additional costs or losses caused. 4. Fees and Payment 4.1 All fees are as stated in Our quotation (exclusive of VAT). 4.2 New clients are required to pay on a pro-forma basis (full payment required before the report is released). 4.3 For established clients, payment is due within 30 days of the invoice date unless otherwise agreed in writing. 4.4 We reserve the right to charge interest on late payments at 8% per annum above the Bank of England base rate (in accordance with the Late Payment of Commercial Debts Act). 4.5 The report and any certification will not be released until payment has been received in full. 5. Cancellation and Postponement 5.1 If You cancel or postpone the appointment: More than 14 days’ notice: No charge 8–14 days’ notice: 25% of the agreed fee Less than 7 days’ notice or same-day: 50% of the agreed fee 5.2 We reserve the right to reschedule due to unforeseen circumstances (e.g. illness, extreme weather, or denied access). 6. Intellectual Property and Use of Report 6.1 All copyright and intellectual property rights in the report, templates, and methodologies belong to Us. 6.2 You are granted a royalty-free, non-exclusive license to use the report for Your internal fire safety management purposes only. 6.3 You may not reproduce, sell, or share the report with third parties without Our prior written consent. 7. Limitations of Liability 7.1 Our liability is limited to the total fee paid for the Services. 7.2 We are not liable for: Any loss or damage arising because You failed to implement recommendations or maintain fire safety measures. Changes to the Premises, its use, or management after the assessment date. Any indirect or consequential losses. 7.3 Nothing in these Terms limits Our liability for death or personal injury caused by Our negligence. 7.4 The report is valid as at the date of inspection. We recommend a review if there are material changes to the Premises or its use. 8. Confidentiality and Data Protection 8.1 We will keep Your information confidential and only use it to deliver the Services. 8.2 We comply with UK GDPR and the Data Protection Act 2018. You agree that We may process Your personal data as necessary to perform the Contract. 9. Governing Law These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. 10. General 10.1 These Terms form the entire agreement between Us and You and supersede any prior discussions. 10.2 No variation is valid unless agreed in writing. 10.3 If any clause is found to be invalid, the rest of the Terms remain in force. 10.4 We maintain professional indemnity and public liability insurance.